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Primrose is extremely proud of the workmanship of our solid wood products. We realize that purchasing our furniture is an investment in quality and we want it to last for generations to come. We also know that buying furniture online can seem daunting. That’s why we are please to offer our Primrose Promise and Warranty.
We promise that:
~ If your furniture isn’t built the color, size, or style that you ordered, we’ll fix! (see additional info on Handcrafted Solid Wood Furniture throughout our FAQ)
~ If your furniture arrives damaged, we’ll make it right! (see additional info on Delivery throughout our FAQ)
This limited warranty covers defects in materials and workmanship and does not include damages to property or person caused by the misuse, improper installation, or lack of care of the item.
Caring for Solid Wood:
Furniture pieces can be cleaned with a simple wipe with a soft, damp cloth, using mild dish detergent if necessary. We do not recommend abrasive cleaner or cleaning pads of any kind.
Décor pieces can be dusted/wiped with a clean, lightly damp cloth
Protecting Your Wood Furniture:
Furniture made of solid wood has many esthetic and performance related benefits, which need to be maintained with proper care. Solid wood furniture is an investment, we understand that and want to help you protect it. We recommend you:
Keep your Primrose piece(s) in a temperature-controlled environment, with the relative humidity at 35 percent to 45 percent.
We recommend the use of air conditioning as well as investing in a humidifier or dehumidifier to help manage the humidity in your region.
Do not place solid wood furniture directly in front of windows or in sunlight, heat or air conditioning vents, radiators or fireplaces.
Do not expose solid wood furniture to continuous direct sunlight.
Solid wood furniture does require some special care, but with it can come many years of enjoyment and use.