Shipping refers to smaller items that can be shipped through a postal carrier. Our shipping rate is flat rate for all items eligible for shipping based on cart totals.  

Only items within our North American Collection and Gathered Collection are eligible for shipping throughout Canada and the United States. Look for our NAC seal for products available for shipping and simply select PARCEL Shipping at checkout.

As soon as your order ships out, you will receive an email confirmation with tracking information.

All other items are by delivery only, to select locations in Canada and the USA. See further information on delivery in the Shipping/Returns FAQ above.

Delivery refers to larger items and all furniture that are only eligible for curbside delivery to certain locations across CANADA and the USA. As our delivery rates are flat rate per order, you are welcome to add on smaller items to the same order.  

For Canada:We now offer delivery to all provinces! At checkout, please select appropriate FURNITURE delivery rate.

For USA:We deliver throughout all 48 contiguous states, excluding Alaska and Hawaii. At checkout, please select appropriate FURNITURE delivery rate. 

Primrose is happy to offer curbside home delivery! Our team hand delivers your Primrose pieces right to you.

Canada and USA Deliveries:You will be notified by our team as soon as your furniture leaves our shop, if not sooner. Furniture is typically in transit for 1 to 7 business days depending on destination.

On the date of delivery, you will also be given an approx timeframe for your delivery. Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given.

Delivery Policy: To save you money on delivery, our driver(s) will deliver your Primrose piece(s) curbside. This means you will need to bring the furniture inside your home. Please keep in mind that our solid hardwood furniture is often quite heavy and you will likely need help to bring your handcrafted furniture inside from the curb and depending on the size of your piece, may also require additional support when lifting from our delivery vehicle. If possible, we truly appreciate having extra hands to assist with this heavy lifting! Should you require our drivers to assist bringing pieces into your home, they would be happy to! Please note that in doing so, care will be taken, however Primrose and our drivers cannot be held responsible for any potential damage incurred in the home.

Upon receiving your pieces at delivery, personally or otherwise, you are fully accepting the piece(s) are as ordered and and that you are satisfied that there are no visible defects. It is your responsibility to inspect your new furniture thoroughly and completely upon receipt. Primrose can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

In the unlikely event that your furniture is damaged in transit, Primrose is happy to make it right by bringing the piece back to the shop, but we can only do that if noted damage is given to our delivery team at the time of delivery.

What if the delivery time doesn't work for me? We understand that things happen, and you may not be available for your scheduled delivery. As we have multiple deliveries set within our delivery schedule, we are not able to adjust the delivery date provided to you. However, should the need arise, we are happy to place your item(s) in your garage for you or with a neighbour, however you are waiving all rights to inspect the piece(s) at delivery. Alternatively, we can postpone your delivery to the next available delivery to your location. Please contact us immediately upon receiving your delivery notification should you need to make alternative delivery arrangements.

Please Note: Furniture cannot be refused upon delivery for buyers remorse (for example, if it is not as expected or if it does not fit the space or through an entryway). It is your responsibility to ensure the furniture you order will fit your space. However, we want you to love your Primrose piece(s) and are happy to make an exchange! Refer to the next next FAQs to see how.

Primrose is happy to offer curbside home delivery! Our team hand delivers your Primrose pieces right to you.

Canada and USA Deliveries:You will be notified by our team as soon as your furniture leaves our shop, if not sooner. Furniture is typically in transit for 1 to 7 business days depending on destination.

On the date of delivery, you will also be given an approx timeframe for your delivery. Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given.

Delivery Policy: To save you money on delivery, our driver(s) will deliver your Primrose piece(s) curbside. This means you will need to bring the furniture inside your home. Please keep in mind that our solid hardwood furniture is often quite heavy and you will likely need help to bring your handcrafted furniture inside from the curb and depending on the size of your piece, may also require additional support when lifting from our delivery vehicle. If possible, we truly appreciate having extra hands to assist with this heavy lifting! Should you require our drivers to assist bringing pieces into your home, they would be happy to! Please note that in doing so, care will be taken, however Primrose and our drivers cannot be held responsible for any potential damage incurred in the home.

Upon receiving your pieces at delivery, personally or otherwise, you are fully accepting the piece(s) are as ordered and and that you are satisfied that there are no visible defects. It is your responsibility to inspect your new furniture thoroughly and completely upon receipt. Primrose can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

In the unlikely event that your furniture is damaged in transit, Primrose is happy to make it right by bringing the piece back to the shop, but we can only do that if noted damage is given to our delivery team at the time of delivery.

What if the delivery time doesn't work for me? We understand that things happen, and you may not be available for your scheduled delivery. As we have multiple deliveries set within our delivery schedule, we are not able to adjust the delivery date provided to you. However, should the need arise, we are happy to place your item(s) in your garage for you or with a neighbour, however you are waiving all rights to inspect the piece(s) at delivery. Alternatively, we can postpone your delivery to the next available delivery to your location. Please contact us immediately upon receiving your delivery notification should you need to make alternative delivery arrangements.

Please Note: Furniture cannot be refused upon delivery for buyers remorse (for example, if it is not as expected or if it does not fit the space or through an entryway). It is your responsibility to ensure the furniture you order will fit your space. However, we want you to love your Primrose piece(s) and are happy to make an exchange! Refer to the next next FAQs to see how.

Local pickup is only for pickup at Primrose location near High River, Alberta, Canada.

You will receive a notification via email when your order is ready!

Primrose is extremely proud of the workmanship of our solid wood products. We realize that purchasing our furniture is an investment in quality and we want it to last for generations to come. We also know that buying furniture online can seem daunting. That’s why we are please to offer our Primrose Promise and Warranty.

We promise that:

~ If your furniture isn’t built the color, size, or style that you ordered, we’ll fix! (see additional info on Handcrafted Solid Wood Furniture throughout our FAQ)

~ If your furniture arrives damaged, we’ll make it right! (see additional info on Delivery throughout our FAQ)

Our Primrose limited warranty also covers a period of thirty days that begins at the time of receipt of the furniture being delivered or picked up. If a manufacturing defect is discovered during this time, it is important you promptly notify Primrose immediately. Primrose will then at their sole discretion, repair or replace, any piece or part found by our production team to be defective in material or workmanship.

This limited warranty covers defects in materials and workmanship and does not include damages to property or person caused by the misuse, improper installation, or lack of care of the item.

Any modifications done by the consumer or other parties will void this warranty. This warranty applies only when the furniture purchased is for normal indoor household use. Primrose furniture is not intended for outdoor use. In addition, damage from misuse, neglect, incorrect maintenance, or abuse is not covered under the warranty. It also does not apply to commercial use which includes rental, business or institutional. Primrose will not be responsible for shipping costs to or from the Primrose location for work completed under this warranty, unless it is convenient for us to do so in coordination with our existing deliveries.

Not maintaining a consistent humidity and temperature can cause excessive shrinking or swelling of natural wood and can affect the look of the wood or possibly cause cracks or splitting. Solid wood furniture naturally has characteristics and variations in wood grain and/or colour (including knots, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, heart wood, sap, natural discolorations and other naturally occurring characteristics as also discussed in our FAQ). Expansion and contraction can occur as the humidity level changes, even with slight percentage change, and the colour can shift over time with further discoloration in some areas such as around naturally occuring knots. These are normal characteristics of solid wood furniture and are not considered defects. While we would love to offer further warranty of our products, we are not able to due to the variances in individual homes that can affect natural wood pieces. It is also important that you follow our Care guide to avoid damage and potentially void this warranty period.