Primrose is happy to offer curbside home delivery! Our team hand delivers your Primrose pieces right to you.
Canada and USA Deliveries:You will be notified by our team as soon as your furniture leaves our shop, if not sooner. Furniture is typically in transit for 1 to 7 business days depending on destination.
On the date of delivery, you will also be given an approx timeframe for your delivery. Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given.
Delivery Policy: To save you money on delivery, our driver(s) will deliver your Primrose piece(s) curbside. This means you will need to bring the furniture inside your home. Please keep in mind that our solid hardwood furniture is often quite heavy and you will likely need help to bring your handcrafted furniture inside from the curb and depending on the size of your piece, may also require additional support when lifting from our delivery vehicle. If possible, we truly appreciate having extra hands to assist with this heavy lifting! Should you require our drivers to assist bringing pieces into your home, they would be happy to! Please note that in doing so, care will be taken, however Primrose and our drivers cannot be held responsible for any potential damage incurred in the home.
Upon receiving your pieces at delivery, personally or otherwise, you are fully accepting the piece(s) are as ordered and and that you are satisfied that there are no visible defects. It is your responsibility to inspect your new furniture thoroughly and completely upon receipt. Primrose can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.
In the unlikely event that your furniture is damaged in transit, Primrose is happy to make it right by bringing the piece back to the shop, but we can only do that if noted damage is given to our delivery team at the time of delivery.
What if the delivery time doesn't work for me? We understand that things happen, and you may not be available for your scheduled delivery. As we have multiple deliveries set within our delivery schedule, we are not able to adjust the delivery date provided to you. However, should the need arise, we are happy to place your item(s) in your garage for you or with a neighbour, however you are waiving all rights to inspect the piece(s) at delivery. Alternatively, we can postpone your delivery to the next available delivery to your location. Please contact us immediately upon receiving your delivery notification should you need to make alternative delivery arrangements.
Please Note: Furniture cannot be refused upon delivery for buyers remorse (for example, if it is not as expected or if it does not fit the space or through an entryway). It is your responsibility to ensure the furniture you order will fit your space. However, we want you to love your Primrose piece(s) and are happy to make an exchange! Refer to the next next FAQs to see how.