Primrose is extremely proud of the workmanship of our solid wood products. We realize that purchasing our furniture is an investment in quality and we want it to last for generations to come. We also know that buying furniture online can seem daunting. That’s why we are please to offer our Primrose Promise and Warranty.
We promise that:
~ If your furniture isn’t built the color, size, or style that you ordered, we’ll fix! (see additional info on Handcrafted Solid Wood Furniture throughout our FAQ)
~ If your furniture arrives damaged, we’ll make it right! (see additional info on Delivery throughout our FAQ)
Our Primrose limited warranty also covers a period of thirty days that begins at the time of receipt of the furniture being delivered or picked up. If a manufacturing defect is discovered during this time, it is important you promptly notify Primrose immediately. Primrose will then at their sole discretion, repair or replace, any piece or part found by our production team to be defective in material or workmanship.
This limited warranty covers defects in materials and workmanship and does not include damages to property or person caused by the misuse, improper installation, or lack of care of the item.
Any modifications done by the consumer or other parties will void this warranty. This warranty applies only when the furniture purchased is for normal indoor household use. Primrose furniture is not intended for outdoor use. In addition, damage from misuse, neglect, incorrect maintenance, or abuse is not covered under the warranty. It also does not apply to commercial use which includes rental, business or institutional. Primrose will not be responsible for shipping costs to or from the Primrose location for work completed under this warranty, unless it is convenient for us to do so in coordination with our existing deliveries.
Not maintaining a consistent humidity and temperature can cause excessive shrinking or swelling of natural wood and can affect the look of the wood or possibly cause cracks or splitting. Solid wood furniture naturally has characteristics and variations in wood grain and/or colour (including knots, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, heart wood, sap, natural discolorations and other naturally occurring characteristics as also discussed in our FAQ). Expansion and contraction can occur as the humidity level changes, even with slight percentage change, and the colour can shift over time with further discoloration in some areas such as around naturally occuring knots. These are normal characteristics of solid wood furniture and are not considered defects. While we would love to offer further warranty of our products, we are not able to due to the variances in individual homes that can affect natural wood pieces. It is also important that you follow our Care guide to avoid damage and potentially void this warranty period.